The unit had a culture of everyone is responsible but no one is accountable. KPIs were developed with standards for spindle point production, utilisation, quality, yarn realisation, power consumption per kilogram of yarn produced, man power employed per 1,000 spindles and manufacturing cost per kilogram of yarn. Every individual was assigned responsibility and held accountable, performance incentive linked to the results. After a year of close follow-up, the performance culture was set in.